Does your company provide after-sales service or warranty?

Yes, we are well aware of the importance of after-sales service, so providing global after-sales support is our service philosophy. In addition, the warranty period for drying equipment parts is one year, giving you more confidence when using it.

If I have questions or encounter problems with the service, how should I contact you?

We offer several ways to contact you. It is recommended that you contact us directly at +886-7-6166555, or send an email to [email protected] to arrange consultation with our company, online video discussion or directly contact our professional consultants. By either way, we hope your issue is resolved quickly.

Do you provide warranty or repair services?

To avoid shutdown caused by equipment failure and affect your production schedule, we provide global unscheduled inspection services. Maintenance contracts are also provided for Taiwan to ensure that customers' equipment is always operating in optimal condition and ensure the continuity and safety of production.

How to deal with equipment failure?

If there is any malfunction with the equipment, please contact our after-sales service engineers immediately. Our team will provide you with professional assistance and solutions in the shortest possible time.

Is installation or technical training provided after procurement?

We attach great importance to our customers' device experience. After procuring our drying equipment, TSHS professional engineers will provide complete installation support and conduct a series of technical training to ensure that personnel can operate the equipment proficiently.

Can your company meet specific equipment specifications?

Sure. We have a professional R&D and design team focused on meeting the special requirements from various customers. If you have design ideas on specific drying equipment, we welcome you to have in-depth discussions with TSHS team.

Which industries or applications are your company’s drying equipment suitable for?

Our drying equipment is suitable for various industries whose products require dehydration, drying, baking and drying. Different industries or application scenarios have their own unique drying requirements, and TSHS drying equipment can provide you with effective solutions. For detailed application scope and related cases, you can refer to the "Application Category Page" and "Consulting Services>Customer Cases" on our official website for in-depth understanding.

What types of drying equipment does your company provide?

We can provide drying equipment designed with different heat energy sources and operating principles based on product requirements. Regarding the thermal energy, we have gas, infrared ray and microwave options; as for the operating principle, we offer conveyor type, tumble type and jet type. Customers can choose or consult us for the most suitable dryer model according to their specific requirements.

Do you sell used equipment?

TSHS is a manufacturer of machinery and equipment. Each drying equipment is produced according to a specific order, and all shipped equipment is newly manufactured and designed. We do not sell used or recycled second-hand equipment. If you have any procuring requirements for drying equipment, you are welcome to contact us by email at: [email protected].

Are the dryers sold overseas?

Yes, our equipment is sold worldwide. No matter where you are, we are committed to providing you with the highest quality dryer products and services.

What payment methods are available?

We provide customers with flexible payment options, we accept L/C, TT and other payment methods. Meanwhile, we also provide installment payment and multiple financing services, aiming to reduce customers' financial stress when procuring equipment.

Where the global service locations are located?

Our head office is in Taiwan and we have branches in Thailand. In addition, we have agents in Japan, Malaysia and Indonesia to better serve customers in these regions.